Real businesses.
Measurable growth.

The challenge

Inconsistent follow-up on new inquiries. A strong ad account was producing leads the front desk could not get to during treatment hours.

Before

• Average first response measured in hours, not minutes
• Consultation follow-up done from memory
• No record of which ad produced which booking

The system built

Lead capture into a single CRM, immediate acknowledgement, staff alert and routing, booking with reminders, and a consultation follow-up sequence.

The challenge

Missed calls during job hours were never recovered, and estimates went out without any follow-up.

Before

• Missed calls left no record anywhere
• Estimates followed up only when a customer chased
• Two lead inboxes with no shared view

The system built

Missed-call detection with text-back and task creation, one pipeline for every source, and an estimate follow-up sequence with escalation.

The challenge

Strong local demand with no customer database and no reason for a first-time guest to come back.

Before

• No customer record beyond the booking system
• Reviews requested inconsistently
• Catering inquiries handled ad hoc by whoever saw the email

The system built

Customer database and segmentation, a review-generation system, a catering inquiry pipeline, and a reactivation programme for lapsed guests.